![]() Start with the account that you know does have a license which includes desktop software. Occasionally, that profile can become corrupted. Your profile contains your Outlook settings. More on starting Outlook in safe mode and disabling add-ins. Open Outlook in safe mode - Microsoft Support. Start Outlook in safe mode and disable add-ins. 2) Click Microsoft Office in the list of installed applications. Untick all the add-ins in the list and click OK. Does Outlook stop running or refuse to start Check for updates Start Outlook in safe mode Is Outlook frozen Check for other Outlook processes running Do you see the message 'This set of folders could not be opened' Create a new profile Repair your. Select COM Add-ins from the Manage dropdown menu and click Go. Choose Add-ins from the options available in the left sidebar. ![]() Some schools also only assign BASIC licenses (webmail and mobile apps only), so that account may not be enabled for use with Outlook desktop client. About the Microsoft Support and Recovery Assistant - Microsoft Support. Follow these steps: 1) Open Control Panel > Programs and Features. Select Options from the left sidebar to access the Outlook settings menu. Use the OLD 'Mail' INTERFACE via control panel so you can MANUALLY configure an account that you add. When you add an address nowadays, it automatically chooses what it thinks is the best way to configure it, always wanting to optimize/prioritize an Exchange or 365 connection - it takes you right to that auth screen without allowing you to choose the protocol. Any email addresses belonging to a second tenant are best added via IMAP. The first method of solving Outlook crash or freeze problems is to disable add-ons that may prevent Outlook from working properly. It becomes the PRIMARY account for the install. You didn't mention in your post what/how many or what type of email addresses - someone else probably would also have picked up on that sooner. I think you can only have ONE organization in your Outlook. But adding other m365 emails such as other company emails and my school email also failed
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